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Access the CB Web App at webapp.creditbenchmark.com on any up-to-date browser.

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Signing In

1

Enter Credentials

Enter your username and password on the Sign In page.
Login form
2

Two-Factor Authentication

If 2FA is enabled, enter the verification code from your smartphone or email. If you don’t receive the code after 30 seconds, click Resend Code.
Two-factor authentication
If you have trouble signing in, contact support@creditbenchmark.com.

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Resetting Your Password

1

Request Reset

Click Forgot Password? on the login page.
Forgot password
2

Enter Username

Enter your assigned username. A reset link will be sent to your email. If prompted, answer your security question.
Security question
3

Set New Password

Follow the link to set a new password. If you have 2FA enabled, you’ll also need to enter your 2FA code.
Change password
Once complete you’ll be redirected to the login page. If not, navigate back to webapp.creditbenchmark.com.

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Setting Up Two-Factor Authentication

1

Activate Account

Click Activate Credit Benchmark Account in your activation email. Set your password and choose a security question.
Account activation
2

Choose Authentication Method

After clicking Create My Account, select your preferred 2FA method. SMS is recommended.
Authentication method selection
3

Enter Phone Number

Select your country, enter your phone number, and click Send.
Phone number entry
4

Verify Code

Enter the SMS verification code and click Verify. If no code arrives after 30 seconds, click Send code again. Still nothing? Contact support@creditbenchmark.com.
5

Complete Setup

You’ll be redirected to the login page. If not, navigate to webapp.creditbenchmark.com.