> ## Documentation Index
> Fetch the complete documentation index at: https://docs.creditbenchmark.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CB Web App Login

> Sign-in and password reset guidance for the Credit Benchmark Web App.

Access the CB Web App at [webapp.creditbenchmark.com](https://webapp.creditbenchmark.com/) on any up-to-date browser.

## Signing In

<Steps>
  <Step title="Enter Credentials">
    Enter your username and password on the Sign In page.

    <Frame>
      <img src="https://mintcdn.com/creditbenchmark/MBcrXm7PNn_QJihI/images/media/image29.png?fit=max&auto=format&n=MBcrXm7PNn_QJihI&q=85&s=c0beeeb0c0340d2da98a8abaa2bb8614" alt="Login form" width="287" height="314" data-path="images/media/image29.png" />
    </Frame>
  </Step>

  <Step title="Two-Factor Authentication">
    If 2FA is enabled, enter the verification code from your smartphone or email. If you don't receive the code after 30 seconds, click **Resend Code**.

    <Frame>
      <img src="https://mintcdn.com/creditbenchmark/MBcrXm7PNn_QJihI/images/media/image30.png?fit=max&auto=format&n=MBcrXm7PNn_QJihI&q=85&s=f21583db130922a7fd872f006108ffb1" alt="Two-factor authentication" width="277" height="370" data-path="images/media/image30.png" />
    </Frame>
  </Step>
</Steps>

If you have trouble signing in, contact [support@creditbenchmark.com](mailto:support@creditbenchmark.com).

## Resetting Your Password

<Steps>
  <Step title="Request Reset">
    Click **Forgot Password?** on the login page.

    <Frame>
      <img src="https://mintcdn.com/creditbenchmark/MBcrXm7PNn_QJihI/images/media/image29.png?fit=max&auto=format&n=MBcrXm7PNn_QJihI&q=85&s=c0beeeb0c0340d2da98a8abaa2bb8614" alt="Forgot password" width="287" height="314" data-path="images/media/image29.png" />
    </Frame>
  </Step>

  <Step title="Enter Username">
    Enter your assigned username. A reset link will be sent to your email. If prompted, answer your security question.

    <Frame>
      <img src="https://mintcdn.com/creditbenchmark/MBcrXm7PNn_QJihI/images/media/image31.png?fit=max&auto=format&n=MBcrXm7PNn_QJihI&q=85&s=4a06d249fb2715cb564b08057bdb1c5e" alt="Security question" width="303" height="277" data-path="images/media/image31.png" />
    </Frame>
  </Step>

  <Step title="Set New Password">
    Follow the link to set a new password. If you have 2FA enabled, you'll also need to enter your 2FA code.

    <Frame>
      <img src="https://mintcdn.com/creditbenchmark/MBcrXm7PNn_QJihI/images/media/image32.png?fit=max&auto=format&n=MBcrXm7PNn_QJihI&q=85&s=dd6a95cb49559738bd0f47e913477df4" alt="Change password" width="305" height="432" data-path="images/media/image32.png" />
    </Frame>
  </Step>
</Steps>

Once complete you'll be redirected to the login page. If not, navigate back to [webapp.creditbenchmark.com](https://webapp.creditbenchmark.com/).

## Setting Up Two-Factor Authentication

<Steps>
  <Step title="Activate Account">
    Click **Activate Credit Benchmark Account** in your activation email. Set your password and choose a security question.

    <Frame>
      <img src="https://mintcdn.com/creditbenchmark/onvbSksNPwE3WKxM/images/media/image33.png?fit=max&auto=format&n=onvbSksNPwE3WKxM&q=85&s=21d64219ef794863987c927836f5ecdc" alt="Account activation" width="1093" height="1040" data-path="images/media/image33.png" />
    </Frame>
  </Step>

  <Step title="Choose Authentication Method">
    After clicking **Create My Account**, select your preferred 2FA method. SMS is recommended.

    <Frame>
      <img src="https://mintcdn.com/creditbenchmark/onvbSksNPwE3WKxM/images/media/image34.png?fit=max&auto=format&n=onvbSksNPwE3WKxM&q=85&s=711fa02b5ed080e6eba10d91ef7369cc" alt="Authentication method selection" width="1093" height="1040" data-path="images/media/image34.png" />
    </Frame>
  </Step>

  <Step title="Enter Phone Number">
    Select your country, enter your phone number, and click **Send**.

    <Frame>
      <img src="https://mintcdn.com/creditbenchmark/onvbSksNPwE3WKxM/images/media/image35.png?fit=max&auto=format&n=onvbSksNPwE3WKxM&q=85&s=cf29537e86beb6a6221845e7d689a0f8" alt="Phone number entry" width="1093" height="1040" data-path="images/media/image35.png" />
    </Frame>
  </Step>

  <Step title="Verify Code">
    Enter the SMS verification code and click **Verify**. If no code arrives after 30 seconds, click **Send code** again. Still nothing? Contact [support@creditbenchmark.com](mailto:support@creditbenchmark.com).
  </Step>

  <Step title="Complete Setup">
    You'll be redirected to the login page. If not, navigate to [webapp.creditbenchmark.com](https://webapp.creditbenchmark.com/).
  </Step>
</Steps>